High Gravity's Shipping Policies
High Gravity discontinued their flat rate shipping effective 12-31-2012. This was done for many reasons.
We have adjusted the prices on many of our products to better reflect a true margin.
This is better for us and better for you. Now you can more truly compare apple to apples when making your purchasing decisions.
Shipping of liquid Yeasts
It is recommended that you purchase a cold pack to ship liquid yeast as they are more perishable than dry yeasts. Yeast ordered during the hot months may not ship on Thursday-Friday to ensure it isn't stored in hot warehouses over the week-end.
Please note: High Gravity cannot guarantee the viability of liquid yeast if it fails to work unless it was purchased with a cold pack.
Outside the Contiguous US
Orders to Alaska, Hawaii, FPO, APO and foreign countries are shipped by FedEx or the Post Office. You will be billed for the exact shipping cost - we charge you only what we are charged. We will let you know what the cost will be before we process your order.
We do not guarantee viability of liquid yeast shipped outside the contiguous US, and recommend that customers in these locations choose dry yeast instead.
If the return is due to damage or a mis-shipment on our end, please call us at 918-461-2605 or email us with the invoice number and damage or product(s) mis-shipped and we will get you taken care of right way.
If the return is because of a mis-order by the purchaser, we have a 30 day no hassle return policy with full refund of products purchased*. Customer is responsible for shipping cost to return items.